TCSP
IT Support Agreements
Our standard support agreement provides a bundle of premium services that cover ongoing technical support (IT help desk), device monitoring and alerting, and proactive maintenance for all systems.
Note: Accommodations can be made for existing data backup, antivirus, and VPN service plans.
Not ready for a commitment? Try our hourly services.
Technical Support
Get support for computer issues immediately – no appointment necessary!
Phone, email, on-site and remote support are provided for all hardware and software technical issues as they directly relate to the daily operations of the business.
- Fast response help desk
- Powerful troubleshooting tools to quickly resolve issues
- Patches, scans and updates
- Hardware and Software installations
- Av/spyware installation and troubleshooting
- Support for programs and applications
- Security and VPN services
- Software license management
- System maintenance and tune-ups
IT Managed Services
TCSP will take on the daily management and administration of business servers, storage devices, networking devices, security, and user devices. Our tools and management platform will ensure that users have a pleasant experience when using their systems. The management platform gives us an unparalleled insight into the systems; allowing us to resolve issues before they become apparent to the users. Click here to learn more about our IT Managed Services.Here are just a few of the advantages of our IT managed services:
- Automatic patching of workstations and servers
- Antivirus alerting and tracking
- 3rd party application updating (for common plugins)
- Warranty tracking for workstations and servers
- 24×7 monitoring and alerting
- Proper issue tracking systems for trouble tickets
- Mobile device management
- Reports for system metrics (available upon request)
- Network infrastructure planning and mapping
- Backup monitoring and testing services
- Proactive maintenance on all systems
- Printer and network device monitoring (for supported systems)
User Training
TCSP provides user training to you and your staff to help you stay protected. Having a staff that is security-conscious can help save you a lot of headaches – and time!Contact
Please contact us for more information about our IT Support Agreements.
