IT Hourly Support

Enjoy IT support services without a commitment.

Whether you need to implement new technologies or simply require a quick fix, TCSP makes it easy by offering services at an hourly rate. This hassle-free hourly support is both responsive and adaptable, providing a great option for businesses that are newly interested in what TCSP can deliver, or are not looking for ongoing management solutions.

Long project? Check our support agreements.

Support Types

On-Site

One (or more) of our field technicians will travel to your place of business in order to provide in-person assistance. This option works best for:

  • Identifying and communicating effective solutions
  • Providing hands-on troubleshooting and maintenance
  • Sharing information and tips through personal interaction
  • Delivering complimentary, on-site consultation at select locations
  • Assisting with preparations for new projects and offices.

Remote

A technician from our help desk will provide assistance via Internet. This option works best for:

  • Quickly diagnosing and troubleshooting issues
  • Executing performance checks and maintenance procedures
  • Receiving support while traveling or working outside the office
  • Providing immediate responses to urgent problems with minimal downtime
  • Handling customizations, configurations, and minor issues

Scope

Support is provided for business-related workstations, servers, and network devices.

Features

  • Immediate reliable support
  • 30-day warranty on services
  • Designated account manager
  • Special offers

Services

  • Hardware and software troubleshooting
  • Technology installations and setup
  • Maintenance and performance checks
  • Optimization – performance, disk space, speed, etc.
  • Vulnerability checks – security
  • Virus removal
  • Hardware and software upgrades
  • Remote access setup

Contact

Please contact us for more information about our hourly services.